Frequently asked questions

General Queries

Check-In is allowed from 15:00 to 21:00
 
After reservation you will receive an email with a link to a form through which you can communicate to us all useful information regarding your stay including arrival hour.
 
Check-In out of base hour is allowed only upon our confirmation by write, following your request, based on apartment availability.

Early Check-In         : if available service has no charge;
Late Check-In          : if available service has a surcharge of 5€ for each hour after 21.00 to be paid at check-in;

EVERY GUEST SHALL HAVE A VALID ID

With reference to italian law art.109 of T.U.L.P.S. (Testo Unico Leggi di Pubblica Sicurezza) you shall provide at Check-In a valid ID with photo for any guest (underage too).
Guests without a valid ID cannot be allowed to check-in and enter in the apartment.
Residence permit is not a valid ID authorized by Italian government.

Check-Out shall be done within 11.00 am
 
Check-Out out of base hour is allowed only upon our confirmation by write, following your request, based on apartment availability.
 
Late Check-Out          : if available service has a surcharge of 5€ for each hour after 11.00 to be paid at check-out;

For stays longer than seven (7) days a single weekly change is grant.

Upon request is possible change bedsheets, towels, bathrobe as follow:

Full linen change (bedheets, towels, bathrobe) € 30,00
Bath linen change (towels, bathrobe) € 12,00

Left Luggage service is available at:

Bergamo Downtown right in front of the train station, in the Urban Center building, there is a left luggage service. There you can leave your luggage and claim it 24/7. The service is automatic. The daily cost for a large bag is 4 euro and the daily cost for a small bag is 3 euro.

Bergamo Uppertown inside the Adalberto tower.
Opening time during winter : 9:30 – 17:00;
Opening time during summer 8:30 – 19:00;

In case you want to leave your luggages in the apartment a Late Check-In upon availability is required. Service has a cost of 5€ per hour.

Apartment are located in restricted traffic area (ZTL) so in case you come by car you shall communicate plate number.
 
Follow closing hours of each area:
 
Tasso Luxury Suite ZTL : always active H24
 
Città Alta ZTL:

Friday/Saturday active from 23.00 to 01.00am
Holidays active from 10:00 to 12:00 and from 14:00 to 19:00

We accept bank transfer (in advance before arrival), credit card or cash.

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